Reluctant Executor
Data Retention Policy
December 1, 2023
Overview
This data retention policy (this “Data Retention Policy”) describes why and how Reluctant Executor, LLC, a Texas limited liability company (“Reluctant Executor”), keeps different types of data for certain periods of time. Reluctant Executor may collect data as you (“User” or “you”) use the website located at https://www.reluctantexecutor.com/ and its various subpages (the “Website”) and any other services or features made available through the same, through your engagement with Reluctant Executor pursuant to a client services agreement by and between you and Reluctant Executor (the “Client Services Agreement”), or otherwise used by you (the foregoing collectively, together with the Website defined herein as the “Services”). What Reluctant Executor collects, why it collects it, and how you can manage your information are described in the privacy policy of Reluctant Executor, which can be found HERE (the “Privacy Policy”), and this Data Retention Policy and the Privacy Policy are all incorporated with and into the terms of service governing your use of the Services of Reluctant Executor, which can be found HERE (the “Terms of Service”). Reluctant Executor encourages you to become familiar with the terms and conditions contained herein and in the Privacy Policy and Terms of Service.
By accessing and using the Services, you agree that you have read and understand this Data Retention Policy and that you accept and consent to Reluctant Executor’s practices described in this Data Retention Policy.
Reluctant Executor reserves the right to change the terms of this Data Retention Policy at any time, because of changes in relevant and applicable legal or regulatory requirements or the business or business practices of Reluctant Executor, or for any other reason, in its discretion. Notice of such changes to this Data Retention Policy and a revised Data Retention Policy will be posted on the Website.
Some data you can delete whenever you like, and some data is retained for longer periods of time when necessary. When you delete data, Reluctant Executor follows a deletion policy to make sure that your data is safely and completely removed from its servers or retained only in anonymized form.
Information you may remove or request for removal
In the event that you choose to engage Reluctant Executor through the Website, there are a range of services that allow you to correct or delete data stored with Reluctant Executor on the Website. For example, you can:
· Edit your personal information
· Delete content documents
· Delete your account entirely
Further, Personally Identifying Information, including, but not limited to social security numbers, dates of birth, and financial account information (“PII”) obtained by Reluctant Executor pursuant to the Client Services Agreement through in-person or telephonic meetings with you, its investigations, or through documents or communications shared by you can be returned or destroyed at any time upon your request. Reluctant Executor will fully delete all PII and any other client information within sixty (60) days of the completion of the Services or the termination of the Client Services Agreement. Client will not be able to request any copies of any of the PII or other client information following this sixty (60) day period, and cannot rely on Reluctant Executor for backups of such documents.
Information retained until your account is deleted
In the event you use Website, Reluctant Executor keeps some data if it’s useful for helping Reluctant Executor understand how Users interact with the Services, how it can improve or add to the Services, and details of your interactions with Reluctant Executor, such as date, time, and reason for contacting Reluctant Executor, and if you call, your phone number. For example, after you delete a specific piece of information, Reluctant Executor might keep similar or related information about how often you search for things, but not the specific deleted item. Reluctant Executor shall not retain any PII that you request to be destroyed or returned, and will destroy within sixty (60) days any PII after the completion of the Services or the termination of the Client Services Agreement.
Information retained for extended time periods for limited purposes
Sometimes business and legal requirements oblige Reluctant Executor to retain certain information for specific purposes, for an extended period of time. For example, when Reluctant Executor processes a payment for you, or when you make a payment to Reluctant Executor, Reluctant Executor will retain this data for longer periods of time as required for tax or accounting purposes. Reasons Reluctant Executor might retain some data for longer periods of time include:
· Security, fraud, and abuse prevention
· Financial record-keeping
· Complying with legal or regulatory requirements
· Complying with contractual or other agreements
· Ensuring the continuity of our services
· Direct communication with Reluctant Executor
Enabling safe and complete deletion
When you request deletion of your data or PII, Reluctant Executor immediately starts the process of removing it from its systems. First, it aims to immediately remove it from view and the data may no longer be used to personalize your Reluctant Executor experience.
Reluctant Executor then begins a process designed to safely and completely delete the data from its storage systems. Safe deletion is important to protect Users from accidental data loss. Complete deletion of data from servers is equally important for Users’ peace of mind. This process may take around two (2) months from the time of deletion. This often includes up to a month-long recovery period in case the data was removed unintentionally.
Each Reluctant Executor storage system from which data gets deleted has its own process for safe and complete deletion. This might involve repeated passes through the system to confirm all data has been deleted, or brief delays to allow for recovery from mistakes. As a result, deletion could sometimes take longer when extra time is needed to safely and completely delete the data.
Our services also use encrypted backup storage as another layer of protection to help recover from potential disasters. Data can remain on these systems for up to six (6) months. Further, any information that has been transmitted or licensed to third parties may not be subject to deletion, and Reluctant Executor may have no control over the servers or systems on which such data has since been recorded.
As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in protocols may cause delays in the processes and timeframes defined in this article. Reluctant Executor maintains systems designed to detect and remediate such issues.